Your personal information is held in trust with us. This policy explains in detail how carefully we store and use every piece of information you provide when you open an account at 11 bad.
The six core principles 11 bad follows to protect your privacy.
Every data packet transmitted from your browser to our servers is encrypted with SSL/TLS — no one can intercept it in transit.
TLS 1.3 SupportedWe only collect what's strictly necessary to provide our services. No unnecessary information is ever requested.
Minimal Data Collection Policy11 bad will never sell your information to advertisers or any other third party. This is a non-negotiable principle we stand by.
No SellingYour data is only accessible to the staff member who needs it for their specific role — not everyone has access to everything.
Role-Based AccessWhen your account is closed or the applicable retention period expires, your data is securely deleted.
Data Retention PolicyYou can view, correct, or request deletion of your personal data at any time.
User Rights11 bad takes your privacy seriously. This Privacy Policy explains how 11 bad (https://11bad.best) collects, stores, uses, and protects your personal information.
This policy should be read alongside 11 Bad's Terms and Conditions. By using the platform, you are considered to have accepted this Privacy Policy.
We believe transparency is the foundation of trust. That's why we've written everything in plain language — not legal jargon. If anything is unclear, feel free to ask our support team.
In summary: Your data belongs to you. We use it solely to provide our services — it is never sold or rented.
11 Bad collects the following types of information. The purpose of each is outlined separately:
| Data Type | Example | When Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID | During registration and KYC verification |
| Contact Information | Mobile number, email address | At registration |
| Financial Information | Mobile Pay/Nagad number, transaction history | At the Time of Payment |
| Technical Information | IP address, device information, browser | Every session |
| Usage Data | Betting history, preferred games | Duration of Use |
| Contact Information | Support chat, email correspondence | When contacting support |
We never actively collect your information from social media, unless you choose to log in using a social login option.
Information we collect is used solely for the specific purposes listed below. If we ever need to use it for anything else, you will be informed in advance and your consent will be obtained:
To opt out of marketing communications (promotions and offers) at any time, go to your profile settings and use the "Turn Off Notifications" option. Please note that essential account-related communications may still be sent.
11 bad uses multiple layers of industry-standard security measures to keep your data protected:
Keep in mind, though — no one can guarantee 100% security on the internet. A few precautions on your end go a long way: use a strong password, avoid logging in on public Wi-Fi, and always remember to log out.
The 11 bad website uses several types of cookies — small text files stored in your browser.
Cookie Controls: You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.
We do not retain your data indefinitely. Each category of data has a defined retention period:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulator |
| Support Conversations | 3 years | Service Improvement |
| Session Logs | 90 Days | Security |
| Marketing Data | Immediate Upon Consent Withdrawal | Your Preferences |
| Cookie Data | 30 days–1 year | By Cookie Type |
Once the retention period expires, data is securely and permanently deleted in a way that cannot be recovered.
As an 11 bad account holder, you have the following rights. Contact our support team to exercise any of them:
The right to receive a complete list of all personal data we hold about you.
The right to request correction of any inaccurate or outdated information.
The right to request deletion of your data under certain circumstances.
The right to request that your data no longer be used for specific purposes.
The right to download your information in a common, portable format.
The right to object to the use of your data for marketing or profiling purposes.
We aim to respond to all rights requests within 30 days of receipt. For complex requests, it may take a little longer — but we will let you know in advance.
11 bad strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect or store personal information from minors.
Age is verified at registration, and KYC documents may be requested if there is any doubt. If an underage account is identified, it is immediately closed and all associated data is deleted.
If you believe a minor has opened an account using your details, please contact our support team immediately.
For any questions about this Privacy Policy, requests to exercise your rights, or to file a complaint, please reach out to us below:
This Privacy Policy may be updated from time to time. If significant changes are made, you will be notified by email or SMS, and the date at the top of this page will be updated accordingly.
Complaints: If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.